I was so mad.......
I was so mad at the nurse I could hardly see straight. Mr. Jones had just received chemotherapy for non-Hodgkin's lymphoma. Unfortunately, a mistake was made and the nurse gave him another patient's treatment that was for lung cancer. I could not believe that she had made such an error. How was I going to tell the patient that he had just received the wrong chemotherapy? Sure the chemotherapy that he received may have some activity in his disease, but how could he ever again trust me, my office, or the nurse again. What would his side effects be? I didn’t talk to the nurse the rest of the day.
I was so mad. The nurse called me at 3 a.m. in the morning. I awoke out of a sound sleep as I answered the phone. Trying to get some bearing on where I was I heard the nurse tell me that the patient in room 520 had not had a bowel movement for three days. The patient was wondering if he could have something orally to help him have the bowel movement. I exclaimed in my sleepiness that this was certainly something that would be best handled on morning rounds. I slammed the phone down. The next morning I complained to the charge nurse.
I was so mad. I had just gotten the word from a insurance company that they had denied my patient her treatment for the third time. I had spent hours writing letters, faxing records, talking to the Medical Director of the insurance company only to receive the "final review" that the therapy that I felt was best for my patient was not going to be covered. I slammed my office door shut and began to throw pencils out of pencil drawer at the wall. One stuck in the wall.
I was so mad. I had come to the hospital to see a patient who had been dying of breast cancer for the last three months. She had wound up in the hospital because of shortness of breath. I had specifically made her "no code blue," however, during the night, her respiratory failure had gotten worse. Despite my orders and despite the fact that she had a living will indicating that she wanted no life-support, her family had demanded that she be intubated. She was now on the ventilator. I felt like the patient's trust in me had been somehow broken. As I stood there watching her as she struggled on the ventilator, it just broke my heart. I left the hospital avoiding the patient’s family.
I was so mad. The consultant physician I had called had not shown up to see my patient. The patient was irritated that she had sat in the hospital for the last 24 hours without having the consultant see her and make his recommendations. I could not understand why he had not yet been by to see my patient. I had to sit and hear to the patient complain for a half hour. I cussed under my breath as I left the room knowing that I was now late to the office.
Thinking back I am so angry that I had allowed by emotions to affect my patient’s care. All the above instances were situations where my anger ultimately got in the way of taking care of my patient the best way possible. In a healthcare system that is made up by hundreds of thousands of people, mistakes, delays, and miscommunication are going to occur. One thing that I have learned as time has gone on is that it is best to control my anger , to be more approachable and less quick to let my emotions flare when things don’t exactly go right.
In January, a new leadership standard from The Joint Commission (the body, which certifies the operations of hospitals) was developed to define physician and healthcare workers behaviors. This standard develops procedures to discipline inappropriate conduct by individuals working at all levels of an organization including management, clinical, and administrative staff members. Anger and intimidation only stifles communication. The hope is that this new standard will foster the free flow of communication between all members of the treatment team. Anything that impedes communication between members of the treatment team potentially produces a barrier to safety and good patient care. I think this new standard is long overdue and it is something that I myself need to be careful to follow.
Great post today! I'm mad too that Jennifer had to die two years ago today. However, your standard of care during Jen's treatment was outstanding.
Your post should include all work areas, not just health care providers. Communication is the key to all successful endeavors.
God bless you and the work you do. It takes a very special person to commit to such a heart wrenching profession. I'm honored to know you and call you my friend. Thank you for your compassionate care of my daughter.
~Jan~
I have never commented on your blog but I read it often. My mother has had colon cancer with one recurrence about two years ago. I hope that her oncologist is as compassionate about his patients as you are with yours. Thank you for taking the time to write this blog.
It was enlightening to hear the perspective of a concerned doctor. All parties concerned have their own frame of reference as to why delays happen, and you certainly put it in perspective for me. In education there are so many hats that can, "make me mad." I think the leadership standard could be implimented in education too. Thanks for your time and concern for your patients.
I've been a patiet of Dr. Bob's for over 9 years now. I thank God everyday that he cares enough to get mad or upset over every single patient or situation that arises. I do understand what the article is saying and emotions can interfere with communication but we are all only human and as the nurses, insurance, etc. make mistakes so can the doctor who get's mad because he cares. We need more of you!
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